Returns & Exchanges

Due to the perishable nature of our cakes and pastries, we are unable to accept returns for items that have been delivered in good condition. If your order is damaged or does not meet our quality standards, please contact our customer service team within 24 hours of receipt.

Return Process

• 1.
  Contact Customer Support

  Email our support team with your order number and clear photographs of the product and packaging if there is a quality issue or damage.

• 2.
  Internal Assessment

  Our pastry chefs and quality control team will review your claim and images to determine if the product deviates from our high-quality standards.

• 3.
  Resolution Agreement

  Once your claim is validated, we will offer a choice between a complimentary redelivery of your items or a full refund to your original payment method.

• 4.
  Refund Processing

  Approved refunds are processed immediately and typically appear in your bank account within 3 to 5 business days, depending on your provider.